Return & Refund Policy

We want you to love your Orchard Grove purchase! If you're not completely satisfied, we're here to help.

Returns

Returns are accepted within 30 days of delivery.

Unused and unopened products may be returned for a full refund. To begin a return, please contact us with your order number and the reason for your return.

Didn't Love the Scent?

Choosing fragrance online can be difficult, and we understand that everyone's preferences are different.

If you tried one of our wax melts and simply didn't enjoy the fragrance, please reach out to us. Depending on the situation, we may offer a refund, store credit, or another solution to make things right. Customer satisfaction is important to us.

Damaged or Incorrect Orders

If your order arrives damaged or you received the wrong item, please contact us within 7 days of delivery. If possible, include photos of the package and product so we can quickly resolve the issue.

We'll gladly provide a replacement or a full refund.

Refunds

Approved refunds will be issued to your original payment method. Please allow several business days for your financial institution to process the refund after it has been issued.

Questions

If you have any questions about a return or refund, please don't hesitate to contact us. We're always happy to help.